Cancellation and Refund Policy

This policy applies to all confirmed pre-booked transportation services provided by Blue Sky Taxi.

1. Definitions

• Pre-Paid Booking: A booking where the full fare has been paid in advance, typically via the online booking system.
• No-Show: Failure by the Customer to meet the driver at the agreed pickup location within the designated waiting time.

2. Customer-Initiated Cancellations

Cancellations must be made by calling +41764759282 or emailing info@blueskytaxi.cab

Cancellation Timeframe	Refund Issued	Cancellation Fee
More than 24 hours before pickup	100% of the pre-paid fare	None
Between 24 and 8 hours before pickup	50% of the pre-paid fare	50% of the fare
Less than 8 hours before pickup	0% of the pre-paid fare	100% of the fare
No-Show at Pickup	0% of the pre-paid fare	100% of the fare

3. Blue Sky Taxi-Initiated Cancellations

In the extremely rare event that Blue Sky Taxi is forced to cancel a confirmed booking (e.g., unforeseen vehicle failure, driver emergency), the Customer will receive a 100% full refund processed immediately to the original payment method. We will also use best efforts to arrange an alternative transport solution.

4. Refund Processing

• Refunds will be processed to the original payment method used for the booking.
• Please allow [e.g., 7 to 14] business days for the refund to be credited to your bank or card account, as processing times vary between financial institutions.